Welcome to La Perla! La Perla is the online boutique by La Perla offering seasonal underwear, lingerie, beachwear and ready to wear collections and running underwear. The quality of the products, the excellent customer care and a high emotional impact look are the distinguished elements that make La Perla the right site to live online with a special mix of style, news and seduction that a fashion victim calls glamour.
CUSTOMER SERVICE FOR ONLINE ORDERING La Perla Customer Service is at your disposal for assisting you from Monday to Friday.
Or you can reach us at:
Toll Free Customer Phone: 877 30LPUSA (877- 305 7872)
La Perla corporate headquarters are located in New York. If you would like to send correspondence to our corporate offices, please address it to: 53-16 35th Street 2nd Floor Front Office Long Island City, NY 11101
ORDERING La Perla only accepts orders within the 48 continental United States by final clients over the age of 18 who are resident and/or domiciled in United States. It is possible to visualize and purchase La Perla items until they are sold out. Just follow these five easy steps to place an order at La Perla:
· Registration/Sign-in
Click on www.laperlausa.com and once in boutique, click on Sign in and fill-in the requested information. USA/secure/Sign_in.jsp
You will receive an e-mail confirming your user name and password.
· Shopping bag Select the desired size, colour and quantity. You can continue shopping clicking on arrows “back to item” close to the item’s picture. If the item is out of stock you receive the message “CHOICE NOT AVAILABLE”. If you wish to make a present, click on “PRESENT” and then fill-in the delivery address and your gift message.
· Final check-out You can verify shipping and billing information and, if you wish, change the delivery address. Click on BUY to confirm the order.
· Order confirmation After your order is placed, you will receive an e-mail with the details of your order.
· Modifying/Cancelling order Once your order has been confirmed, and you realize there is a mistake, please contact soon our customer service by emailing customerservice@laperlafashions.com
or calling
Toll Free Customer Phone: 877 30LPUSA (877- 305 7872)
Once your order has been confirmed and finalised to be shipped, we can no longer cancel or modify your order. Please see our Return Policy for addition information.
PAYMENT The payment of the purchased products is made online by credit card. We will not bill your credit card until we ship your order.
La Perla reserves the right to request additional identification, for consumer protection, all orders are subject for review, including credit card authorization and verification.
If this is needed, we will contact you by e-mail or telephone.
Safe payment When customers offer their bankcard at the point of sale, over the Internet, they want assurance that their account information is safe. Consumers should feel confident every time they pay online. Many online transactions are protected by the security protocol SSL, short for Secure Sockets Layer. Through SSL, you can complete transactions with the assurance that no one else can read or change their payment information as it travels over the Internet. La Perla does not know the details of your credit card and is therefore not able to file or retain them in any way or form.
SHIPPING
Orders from La Perla are shipped via UPS. Orders placed during regular business days from Monday through Friday (not including holidays) are typically processed and shipped within 48 business hours. No Saturday or Sunday deliveries. No shipping to P.O. Boxes.
If your shipping information does not match your billing information, there may be a delay in order processing. As all orders are subject for review, including credit card authorization and verification, this may cause a slight delay in processing your order. We thanks in advance for your patience.
RETURN POLICY
La Perla Guarantee
At LaPerlaUSA.com, we want you to be absolutely satisfied with your purchase. If you are not completely pleased with an item purchased from us, we will be happy to accept such item in its original, unused condition with all tags attached and original packaging. Simply return the item(s) within thirty (30) days from the delivery date of your purchase for a refund or exchange (See How Do I Return an Item).
Refunds will be credited only to the original credit card used. Please note that returns after 30 days from the delivery of your purchase will result in merchandise credit only.
Please also note the following: · For hygienic reasons, we cannot accept returns of any hosiery items if their package has been opened or of any bottoms or swimwear that have been tried on in direct skin contact (accordingly, please try bottoms and swimwear over your own undergarments).
· Please kindly ensure returned items remain with original packaging to receive full credit. La Perla reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
How Do I Return an Item?
You will find a LPUSA Return/Exchange Form (REF) enclosed with your order. To return an item, you must first obtain a return authorization (R/A) number from our Customer Service department at customerservice@laperlafashions.com. Please specify in the subject the reason you are returning the product: refunding or exchange. An exchange will be issued for the same item purchased with different size/color. You will receive an e-mail from us with the R/A number and any other instructions.
For more details you can reach us at: Toll Free Customer Phone: 877 30LPUSA (877- 305 7872)
· Please write the R/A number in the upper right-hand corner of the REF enclosed with your purchase. · Indicate whether you are returning or exchanging an item(s) and write the return reason number in the "REASON RETURNED" column. · Pack your merchandise in the original shipping box. · Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. For speed and security, we recommend UPS, FedEx, or USPS Priority Mail. · Please allow ten (10) business days from our receipt of your package for your refund or credit to be processed. We will notify you via e-mail once we have received and processed the return. Shipping charges are non-refundable. However, in the event that we have sent you incorrect, damaged or defective items, we will reimburse you for the cost of returning the merchandise to us and we will waive the shipping costs of replacing it. No additional shipping will be charged if you are exchanging a product.
Please ship to:
La Perla Returns Department 53-16 35th Street 2nd Floor Long Island City, NY 11101
Please note that failure to follow these procedures may result in loss or damage and may delay or invalidate your refund / credit.
Questions
If you have any questions, please contact us at 877 30LPUSA (877- 305 7872)
LEGAL SECTION Products La Perla has endeavoured to display and optimise the visibility of the products and colours featured on the site as accurately as possible. However, the display of product colours depends on the user’s monitor, and La Perla cannot guarantee that your monitor displays the colours of products accurately.
Disclaimer La Perla undertakes to render as accurate and exact a service as possible; however, technical, factual and/or printing inaccuracies and errors may inadvertently occur. La Perla reserves the right to make changes and corrections to the site whenever this is necessary, without advance warning. La Perla does not guarantee that the information contained on the site complies with the laws in force in your country, or that the products shown in the site windows are available for sale in all jurisdictions.
Privacy La Perla informs you that while some handling of the personal data you provide will be necessary in order to render the services requested, other handling will be totally optional and its purpose will be to provide you with information on events, offers and promotional discounts regarding the products on sale at the site.
Under no circumstances, however, will the personal data provided by users be communicated to third parties or otherwise disclosed.
See the Privacy Statement. The only exception is the data handled directly by specifically tasked UPS operatives in connection with deliveries, and SHIFT4 personnel for payments. La Perla corporate headquarters are located in New York. If you would like to send correspondence to our corporate offices, please address it to:
